Maryam Ateya

Monitored and assessed customer interactions to ensure adherence to quality standards, compliance guidelines, and customer satisfaction metrics. Provided performance feedback and coaching to agents.

Designed and delivered language courses and workshops both online and offline, customized to learners' needs. Managed the cash register and ensured accurate monthly financial reporting, and coordinated with other facilitators for quality delivery.

Handled inbound and outbound interactions across voice and chat channels. Resolved inquiries efficiently and managed escalated issues with professionalism, adhering to company protocols and KPIs.

Created educational content including scripting, recording, and editing French language videos. Managed social media presence on Instagram and Facebook and delivered online French lessons to university students and graduates.

Delivered French language courses to first-year students in the Arts and Education faculties, selected by the Head of the Department for targeted instruction.

Developed and executed a marketing strategy for cultural events, managed social media content and growth, and organized French book clubs, competitions, and cultural events. Increased social media engagement and followers through targeted initiatives.

Completed a course on Personal Productivity, Time Management and Prioritization in July 2025.

Completed a course on Voice Over, Doublage, and Arabic Language in June 2025.

Diploma in Applied Linguistics from Suez Canal University, completed from 2022 to 2023.

Bachelor's degree in Marine Science from Port Said University, completed from 2017 to 2020.

DELF B2 Certificate obtained in 2018.

Completed the Digital Marketing Challenger Track in October 2021.

Completed a course on Teaching French as a Foreign Language (FLE) in March 2019.

Completed French Language course covering all B2 levels from December 2017 to June 2018.