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Habeeb Madehin

@habeebmadehin

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Cybersecurity-focused Digital Service Desk intern blending IT support with security analysis.

United States

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What I'm looking for

I’m seeking a challenging Digital Service Desk and Cybersecurity Analyst internship where I can apply IT troubleshooting and security-focused skills to support digital infrastructure and strengthen information security.

I’m a highly motivated, detail-oriented professional with a strong interest in cybersecurity and digital service desk operations. I bring solid IT fundamentals, proactive problem-solving, and the communication skills needed to interact with end-users and resolve technical issues.

In my Digital Service Desk & Cybersecurity Analyst Intern role at Nagarro, I responded to service requests, diagnosed and resolved issues across software, hardware, and network connectivity, and escalated complex problems. I’ve supported IT operations as an IT Support Intern, and I’ve built practical security experience through tools like Wireshark, Nmap, and Metasploit, plus projects including cybersecurity incident response simulation and network security assessments with vulnerability scanning and penetration testing.

Experience

Work history, roles, and key accomplishments

Cybersecurity Analyst Intern

Nagarro

Apr 2023 - Aug 2023 (4 months)

Responded to user inquiries and service requests through the digital service desk platform, diagnosing and resolving technical issues across software, hardware, and network connectivity. Escalated complex problems to senior team members and followed up on pending issues using ticketing tools.

ServiceNow Jira Zendesk Wireshark Nmap Metasploit IT troubleshooting Service Desk Incident Escalation

IT Support Intern

Integrated Network, LLC

Oct 2021 - Oct 2022 (1 year)

Provided technical support to end-users and troubleshot hardware and software issues. Documented and tracked user inquiries and resolutions in a ticketing system and supported routine maintenance and updates for systems and applications.

IT Support Technical Troubleshooting Ticketing Systems Maintenance

Education

Degrees, certifications, and relevant coursework

University of Houston-Victoria

Bachelor of Science, Computer Information Systems

2022 - 2024

Activities and societies: Relevant coursework included Cybersecurity Fundamentals, Network Security, Digital Forensics, Data Privacy, and IT Service Management.

Earned a Bachelor of Science in Computer Information Systems with coursework focused on cybersecurity, network security, and digital forensics.