Guilherme Santos Fonseca
@guilhermesantosfonse
I resolve customer issues across chat, email, and digital service processes.
BrazilWhat I'm looking for
I've spent eight years at New Paper, Stationery & Retail delivering direct customer service and digital assistance for public and government-related services.
I help customers navigate Gov.br, SAC Digital, Meu INSS, certificate issuance, proof-of-life procedures, and password recovery with facial validation. I focus on understanding needs, resolving issues efficiently, and communicating clearly with different customer profiles.
I also organize workflows, support team coordination, prepare quotations, research suppliers, and use Microsoft Excel for purchasing and procurement processes. I'm seeking remote part-time customer support work focused on chat, email, tickets, or support operations.
Experience
Work history, roles, and key accomplishments
Customer Service & Operational Support
New Paper, Stationery & Retail
Provided direct customer service and digital assistance for public and government-related services, including Gov.br, SAC Digital, and Meu INSS. Managed quotations, supplier research, and production coordination using Microsoft Excel.
Education
Degrees, certifications, and relevant coursework
Guilherme hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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