Guadalupe Sousa
@guadalupesousa
Resort operations and guest experience leader with a service-first mindset.
PortugalWhat I'm looking for
I’m a resort operations and hospitality professional who creates calm, efficient service through clear SOPs and consistent standards. In my roles as Resort Manager and Hotel Operations Manager, I supervise daily operations across front and back office, housekeeping, bar, kitchen, logistics, maintenance, and landscaping—while ensuring guest registration, invoices, and service flow stay accurate.
I also strengthen the guest experience and revenue engine by managing pricing, sales strategy, and package development, developing partnerships with travel agents and industry partners, and handling guest complaints with professional service recovery. Beyond hotels, I’ve led NGO operations and community projects, and supported sustainable destination work through Green Key certification—bringing a people-centered, improvement-focused approach to every team I join.
Experience
Work history, roles, and key accomplishments
Resort Buisness Consultant
The Padé Dive Resort
Feb 2026 - May 2026 (3 months)
Created and implemented SOPs across resort departments to improve guest experience and service quality. Managed pricing and sales strategy, developed partnerships, and supported brand communication.
Resort Manager
Raja Ampat Biodiversity Nature Resort
Nov 2024 - Jan 2026 (1 year 2 months)
Managed daily operations across front and back office, housekeeping, bar, kitchen, logistics, maintenance, and landscaping. Handled guest registration and inquiries, oversaw room standards, and produced analytical monthly reports.
PMS & POS Dive Instructor
Azul Diving Madeira
Jun 2024 - Oct 2024 (4 months)
Worked as a dive instructor with accounting responsibilities during the employment period.
NGO Manager
IPSS Monte de Amigos
Sep 2020 - Oct 2024 (4 years 1 month)
Administered and coordinated the institution’s mission and values, developing community actions and campaigns. Managed NGO communication, finance and accounting, human resources support, project development, and partner/stakeholder relationships.
Hotel Operations Manager
Quinta das Vinhas
Jan 2023 - Jun 2024 (1 year 5 months)
Managed housekeeping, food and beverage, front and back office, and maintenance. Oversaw procurement and supplier relationships, accounting, marketing/social media, human resources, and project development, including implementation of Green Key sustainability certification.
Operations Manager
Ribeira Brava Dive Center
Jan 2022 - Dec 2022 (11 months)
Coordinated daily dive center operations, including office administration and accounting. Managed scheduling, created and implemented marketing strategies, and conducted PADI courses and guided fun dives.
Operations & Dive Instructor
Calheta Diving Center
Aug 2020 - Oct 2022 (2 years 2 months)
Handled bookings and front desk responsibilities while supporting daily operations. Conducted PADI courses and guided fun dives.
Dive Instructor
Best Spot Dive Center
Jun 2019 - Sep 2020 (1 year 3 months)
Skippered dive trips and conducted PADI courses and fun dives. Supported delivery of diving activities over the employment period.
Front Office & Dive Instructor
Aquanauts Dive Center
Oct 2019 - Feb 2020 (4 months)
Managed front office operations, including bookings and invoicing, and supported day-to-day scheduling. Conducted PADI courses and fun dives.
Dive Instructor / Excursion Guide
Dressel Divers
Oct 2018 - Jun 2019 (8 months)
Guided fun dives and conducted PADI courses. Led diving and snorkeling excursions for guests.
Dive Master Internship
Diving Nord Adriatico
May 2018 - Sep 2018 (4 months)
Dive master internship experience at a diving center.
Dive Internship - Open Water to Rescue
Summerboard Dive Center
Nov 2017 - May 2018 (6 months)
Dive internship training from Open Water to Rescue during the period.
Human Resources Internship
Cooper Standard
Jan 2017 - Jun 2017 (5 months)
Human resources internship at Cooper Standard.
Promotions & Sales
Hotel Express
Jul 2016 - Sep 2016 (2 months)
Worked in promotions and sales at Hotel Express.
Secretarial Internship
DRAF – Regional Directorate of Tax Affairs
May 2014 - Jun 2014 (1 month)
Secretarial internship with administrative exposure within the directorate.
Education
Degrees, certifications, and relevant coursework
University of Madeira
Technical Professional Course, Family and Community Service
2020 - 2022
Completed a technical professional course in Family and Community Service at the University of Madeira from 2020 to 2022.
Superior School of Management and Technologies, Santarém
Enterprise Management
2014 - 2017
Studied enterprise management at the Superior School of Management and Technologies in Santarém from 2014 to 2017.
Padre Manuel Álvares Elementary and Secondary School
Elementary and Secondary School
2011 - 2014
Completed elementary and secondary schooling from 2011 to 2014 at Padre Manuel Álvares Elementary and Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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