Open to opportunities

Guadalupe Sanchez Carriedo

@guadalupesanchezcarr

Message

Fintech operations analyst at Localpayment, monitoring global transactions and resolving payment incidents.

Argentina

Message

At Localpayment, I monitor account performance and global transaction workflows, using data to identify trends, anomalies, and operational risks. I work with IT, Account Management, and Product teams to investigate technical incidents and recommend preventive actions.

At Finalis, I supported clients on the Broker Dealer platform, including technical issues and KYC/AML verification, and maintained a 95%+ CSAT. Earlier, at Eron International and Fiserv, I worked across B2B and B2C payment support, transaction tracing, and cardholder assistance.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Fintech Operations Analyst

Current

Localpayment

Jan 2026 - Present (9 months)

Monitors account performance, manages global transaction tracing and authorization workflows, and collaborates with IT, Account Management, and Product teams to resolve technical incidents. Conducts root-cause analyses and maintains client communication.

Payment Operations Transaction Monitoring Data Analysis Root Cause Analysis Client Communication Compliance QA

Ssr Support Analyst

Finalis

Apr 2025 - Oct 2025 (6 months)

Provided end-to-end client support on the Broker Dealer platform, assisting with technical issues, KYC/AML verification, FINRA licensing, and invoicing. Maintained a 95%+ CSAT and contributed to internal resources.

client support KYC AML FINRA Technical Troubleshooting CSAT Documentation Cross Functional Collaboration

Customer Success Executive / Ssr Cash-In Support Analyst

Eron International

Sep 2022 - Apr 2025 (2 years 7 months)

Managed account performance through daily monitoring of payment conversion rates and data analysis. Conducted transaction tracing and authorization for global payment operations.

Payment Operations Transaction Monitoring Data Analysis Account Management Customer Relationship Management

Member Support

Fiserv

Mar 2020 - Mar 2022 (2 years)

Supported cardholders in Argentina and Uruguay with disputes, card blocks, fraud reports, and account access issues. Processed payments, installments, and authorizations with accuracy and compliance.

Cardholder Support Dispute Resolution Fraud Reporting Payment Processing Compliance Customer Service