Looking for a job

Florencia Despet

@florenciadespet

I resolve high-volume payment disputes, reconciliations, and transaction discrepancies across international financial operations.

Argentina

Message

What I'm looking for

I'm seeking a remote Financial Operations, Payments Operations, Reconciliation, or Transaction Operations role with an international FinTech, payments, SaaS, or financial technology company.

At American Express, I've supported high-volume payments and financial operations across Mexico, Italy, Spain, and France since 2013. I analyze transactions, reconcile dispute-related amounts, investigate discrepancies, and manage refunds, reversals, chargebacks, and financial adjustments.

I've managed 800–900 cases monthly while meeting quality, productivity, SLA, and compliance targets. I enjoy finding the root cause behind unreconciled amounts and delivering accurate solutions that reduce financial, operational, and customer impact.

Experience

Work history, roles, and key accomplishments

Global Disputes Resolution Specialist | Payments & Financial Operations

American Express

Feb 2013 - Aug 2026 (13 years 6 months)

・Supported high-volume Payments & Financial Operations across Mexico, Italy, Spain, and France, specializing in transaction analysis, reconciliation of dispute-related amounts, discrepancy investigation, financial adjustments, and complex issue resolution.
・Managed approximately 800–900 cases per month, averaging 8 cases per hour while meeting Quality, Productivity, SLA, and Compliance targets.
・A