Open to opportunities

Gretchan Pudliner

@gretchanpudliner

Marketing manager specializing in high-accuracy operations, client coordination, and reporting for data-driven decisions.

United States

Message

What I'm looking for

I’m looking for a role where I can own client and data workflows end-to-end—managing accurate CRM records, coordinating billing and follow-ups, and using reporting to drive improvements in a team that values precision and clear communication.

I’m an administrative and operations-focused professional with over 10 years of experience managing high-volume data entry, record maintenance, and client coordination. I bring strong attention to detail to ensure accuracy, consistency, and reliable back-office workflows.

In my current role as a Marketing Manager at NPS Design Studio, I manage client communications through email and digital channels while maintaining precise customer data using MS Excel. I coordinate billing and ensure timely payment processing, then monitor account performance and generate actionable reports to support decisions.

Previously, as a Lead Manager / Client Manager at Turnkey Property USA, I managed high-volume lead data across CRM systems with fast, accurate typing and clear pipeline tracking. I also coordinated email outreach, addressed client inquiries, and supervised remote team members to ensure timely, accurate task completion.

Before that, I supported transactions and documentation as a Customer Service Representative at HouseMax, Inc., including contract review and progress tracking through digital systems. Earlier recruiter roles involved verifying candidate information, processing background checks and onboarding logistics, and maintaining organized records for operational reporting and compliance.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

NPS Design Studio

Apr 2023 - Present (3 years 3 months)

Managed client communications through email and digital channels while maintaining accurate client and customer records. Coordinated billing and payment processing, monitored account performance, generated reports, and scheduled appointments with follow-ups.

Client Communication Email Support CRM Systems Customer Data Management MS Excel Payment Processing Reporting Appointment Scheduling Record Maintenance Attention To Detail Workflow Coordination

Lead Manager / Client Manager

Turnkey Property USA

May 2022 - Oct 2022 (5 months)

Managed high-volume lead data in CRM systems, maintaining detailed records of customer interactions and pipeline activity. Coordinated email outreach, addressed client inquiries, supervised remote data entry/lead management, and generated reports to support operational decisions.

Lead Management CRM Systems High Volume Data Entry Data Validation Record Maintenance Client Inquiries Reporting Team Collaboration Time Management Workflow Coordination

Customer Service Representative

HouseMax, Inc.

Feb 2019 - May 2022 (3 years 3 months)

Handled high-volume customer inquiries while maintaining accurate CRM-based documentation. Coordinated communication between clients, investors, and third parties, reviewed contracts and documentation, maintained transaction/expense records, and trained team members to streamline workflow.

Customer Service CRM Systems Record Maintenance Document Review Customer Account Management Email Chat Support

Driver Recruiter

Right Turn Recruiting

Nov 2018 - Feb 2019 (3 months)

Collected and entered applicant data into systems with accuracy and completeness to support recruiting workflows. Reviewed candidate documentation for compliance, maintained organized records, coordinated communication between applicants and internal teams, and tracked application progress with timely follow-ups.

Data Validation Recruitment Operations & Compliance Document Review Records Management Candidate Communications Workflow Coordination

Driver Recruiter

TransAm Trucking, Inc.

Oct 2014 - Nov 2018 (4 years 1 month)

Managed high-volume applicant data to ensure accuracy and compliance for recruitment processing. Processed background checks and employment documentation, coordinated onboarding logistics and scheduling, tracked applicant status, and supported operational reporting and documentation.