Open to opportunities

Grace Okon

@graceokon

I streamline remote operations through virtual assistance, customer support, calendar management, and accurate administrative coordination.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support efficient daily operations through administrative coordination, customer communication, organized digital workflows, and reliable problem-solving.

I've supported remote operations through freelance virtual assistant projects, managing inboxes, calendars, digital records, online research, business documents, and professional correspondence. I also bring practical customer support experience responding to email and live-chat inquiries, resolving order, refund, and product issues with empathy.

At The Salvation Army Church, I maintained accurate membership and attendance databases, prepared Excel and Word reports, and handled confidential records and administrative tasks. Earlier, at R&S Lotto, I processed sales transactions, resolved customer concerns, and maintained accurate daily records.

Experience

Work history, roles, and key accomplishments

Assistant Data Entry Officer

The Salvation Army Church

Jan 2022 - Dec 2024 (2 years 11 months)

Entered and updated membership records, attendance data, and departmental information with high accuracy. Maintained church databases and prepared reports using Microsoft Excel and Word.

Data Entry Database Management Excel Microsoft Word Record keeping Confidentiality

Sales Representative

R&S Lotto

Jan 2016 - Dec 2018 (2 years 11 months)

Assisted customers with purchasing lottery products and answering inquiries. Processed daily sales transactions accurately and efficiently.

Customer Service Sales Cash Handling Record keeping

Virtual Assistant

Freelance

Managed email inboxes, scheduled meetings, and coordinated calendars. Conducted online research and prepared reports and business documents.

Email Management Calendar Management Scheduling Internet Research Document Management Administrative Support

Customer Support Representative

Training & Practical Experience

Responded to customer inquiries through email and live chat with professionalism and empathy. Assisted with order tracking, refunds, and issue resolution.

Customer Support Live Chat Email Support Conflict Resolution Documentation