Open to opportunities

Grace Miller

@gracemiller

Compassionate BSW intern delivering strengths-based, client-centered case management and calm support in high-pressure settings.

United States

Message

What I'm looking for

I’m looking for a role where I can support clients through strengths-based, client-centered case management, facilitate group sessions, and maintain high-quality, confidential documentation—working in a collaborative team that values empathy and clear communication.

I’m a compassionate and driven senior BSW student with hands-on experience in case management, customer service, and fast-paced team environments. I’m skilled in active listening and committed to strengths-based, client-centered care, consistently building trust, managing priorities, and communicating effectively across populations.

In my internship with Helping Up Mission - Center for Women and Children, I facilitated group sessions on mindfulness, stress, and recovery, and monitored client progress through Education and Workforce Development case management. I completed 475+ hours of direct client practice and maintained accurate, confidential documentation aligned with ethical standards.

Experience

Work history, roles, and key accomplishments

Intern

Helping Up Mission - Center for Women and Children

Jan 2026 - Apr 2026 (3 months)

Facilitated group sessions focused on mindfulness, stress, and recovery, supporting client engagement and progress. Conducted Education and Workforce Development case management sessions and maintained accurate, confidential client documentation aligned with ethical standards.

Group Facilitation Case Management Active Listening Mindfulness And Recovery Support And Ethical Standards Education & Workforce Development

Barista

Little Fox Coffee and Books

Sep 2025 - Jan 2026 (4 months)

Completed end-of-day closing responsibilities, including cleaning, restocking, and securing the store. Delivered friendly, efficient customer service during high-volume evening hours while managing priorities in a fast-paced environment.

Customer Service High Volume Beverage Service Time Management Problem Solving Professional communication Teamwork

Shift Lead Barista

Three Arrows Coffee

May 2021 - Nov 2025 (4 years 6 months)

Led high-volume morning service, producing 30+ drinks per hour with accuracy while keeping wait times under 3 minutes. Managed closing procedures including cash reconciliation, cleaning, restocking, and store security, and developed seasonal menu items based on customer feedback.

Cleaning And Restocking Customer Feedback Integration Menu Development Team Coordination

Department Assistant

Messiah University

Supported prospective BSW students by answering program questions via email, phone, and campus visits. Created Department of Social Work marketing materials (graphics, logos, and flyers) and collaborated with faculty on department newsletter production.

Program Information Support Logo And Branding Support Interpersonal Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Helping Up Mission - Center for Women and Children

Internship, Case Management / Social Services

2026 - 2026

Activities and societies: Facilitated group sessions; monitored client progress via case management; maintained accurate, confidential client documentation.

Served as an intern facilitating mindfulness, stress, and recovery group sessions. Supported Education and Workforce Development case management, monitoring client progress and completing 475+ hours of direct practice with confidential documentation.

Messiah University

Bachelor of Social Work (BSW), Social Work

2023 - 2026

Grade: Summa Cum Laude

Activities and societies: Excelled in coursework; engaged in professional interprofessional educational environments.

Earned a Bachelor of Social Work (BSW), excelling in coursework and graduating Summa Cum Laude. Completed professional, interprofessional educational experiences focused on client-centered care.