Open to opportunities

Grace Hall

@gracehall

Message

Dedicated student passionate about business management and marketing.

United Kingdom

Message

What I'm looking for

I am looking for a dynamic role that fosters growth, creativity, and collaboration.

I am a dedicated and diligent student pursuing a BA in Economics at Durham University, with a keen interest in business management and marketing. My experience spans various roles, including as an Operational Development Analyst and Assistant Accountant, where I honed my analytical skills using SQL, Excel, and VBA. I have consistently demonstrated my ability to adapt to fast-paced environments, ensuring efficiency and high standards in every task.

Throughout my work experience, I have developed strong customer service skills, receiving multiple 'employee of the week' awards for my commitment to excellence at KFC. My freelance work as a Virtual Assistant allowed me to enhance my marketing skills, where I successfully increased client engagement through effective social media strategies. I thrive in team settings and am dedicated to achieving targets while maintaining a positive rapport with colleagues and clients alike.

Experience

Work history, roles, and key accomplishments

Assistant Accountant

Wincanton Plc

Jun 2024 - Present (1 year)

Monitored and reported weekly site expenditure to the general manager using Excel, gathering and summarising data for customer reports. Handled payroll queries through the Kronos system and utilised Oracle software for procurement and financial reporting.

Financial Reporting Microsoft Excel Payroll Management Oracle

Operational Development Analyst

Wincanton Plc

Jan 2023 - Present (2 years 5 months)

Used data analysis techniques including SQL, Excel formulas, and VBA to create reports for repeated and one-time use under time constraints. Supported the successful delivery and long-term cost-tracking of multiple projects.

Data Analysis SQL Microsoft Excel VBA Project Management Financial Reporting Business Case Development Presentation Skills

Server and Waitress

The Shed Bar

Jan 2022 - Present (3 years 5 months)

Handled in-person, telephone, and online communication to improve transaction efficiency and customer experience. Maintained high levels of accuracy in producing and providing food and drink while multitasking successfully.

Customer Service Communication Problem Solving Multitasking Customer Retention

Virtual Assistant

Freelance

Jan 2021 - Present (4 years 5 months)

Produced, scheduled, and shared content on various social media platforms to increase client interest and sales. Increased search engine optimisation on websites and social media pages for a range of clients to improve sales figures.

Social Media Marketing Content Creation Client Communication Cost Benefit Analysis

Hostess

KFC

Jan 2021 - Present (4 years 5 months)

Utilised customer service skills to ensure satisfaction and clear communication between staff and customers. Maintained high standards of cleanliness and hygiene in time-sensitive situations, earning 'employee of the week' awards five times.

Customer Service Communication Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Durham University

Bachelor of Arts, Economics with Placement Year

Pursuing a Bachelor of Arts in Economics with a placement year, gaining comprehensive knowledge in economic theories and their practical applications. Developing analytical and quantitative skills relevant to the field of economics.

Stoke-on-Trent Sixth Form College

A-levels, A-levels

Grade: Maths: A, Economics: A*, French: A*, Philosophy: A*

Completed A-levels in Maths, Economics, French, and Philosophy, achieving high grades across all subjects. Developed strong analytical, critical thinking, and linguistic skills.