At Inputiv, I provide remote IT support and managed services across multiple client environments. I troubleshoot Microsoft 365, Windows, networking, endpoint security, user access, applications, printers, VPN, and RDP issues.
I use tools including NinjaOne, Autotask, and Microsoft 365 Admin Center for endpoint monitoring, security reviews, remediation, and ticket management. I also investigate security alerts, coordinate remediation, and document findings and actions in client tickets.
Previously, I supported UK broadband customers at Tech Mahindra Business Services, troubleshooting connectivity and router issues. I also handled international baggage-service cases at Skillsource and supported background-verification operations at Hexaware Technologies.
