sadik mgm

Supported fleet-related operations and customer experience in an Australian business environment. Handled day-to-day customer and operational issues, coordinating follow-up and resolution.

Installed and configured computer applications, monitored and maintained computer networks, and configured operating systems. Documented technical knowledge and trained users on different systems.

Owned customer-reported technical issues and followed them through to resolution. Researched, diagnosed, and troubleshot system issues, using ServiceNow for ticket management and supporting a UK business remotely.

Investigated suspicious activities and behaviors that could pose risks to Amazon or its customers. Worked on buyer risk investigations, vendor management, claims, disputes, and escalations.

Troubleshot hardware, software, and network issues and helped identify suitable solutions. Communicated with customers to understand problems and identify root causes.

Graduate Certificate in Business from the University of Wollongong, Australia, completed from January 2023 to February 2024.

Bachelor's degree in Computer Science and Engineering from the Royal Institute of Technology and Science, completed from July 2012 to July 2016.