Gourav Jain
@gouravjain1
IT Support Analyst at Total IT Global supporting Jones Lang LaSalle users, with hands-on access administration and lifecycle management experience.
IndiaWhat I'm looking for
At Total IT Global, deputed at Jones Lang LaSalle, I manage onboarding and offboarding, access provisioning, and IT asset allocation. I also handle JAMVEE license provisioning and troubleshooting.
I provide end-to-end EUC support for Jones Lang LaSalle employees and manage incidents and requests in ServiceNow. My experience includes Active Directory, Microsoft Entra ID, Intune, and foundational knowledge of GRC, ISO/IEC 27001, and risk management.
Experience
Work history, roles, and key accomplishments
IT Support Analyst
Total IT Global
Feb 2025 - Present (1 year 8 months)
Managed IT onboarding and offboarding, user access provisioning, and IT asset allocation. Handled incident, request, and queue management in ServiceNow, maintaining 90% SLA compliance.
IT Support Engineer
Wipro Pvt. Ltd.
Jun 2022 - Jan 2025 (2 years 7 months)
Managed Active Directory accounts, security privileges, and policy compliance for a global workforce. Provided L1/L2 troubleshooting for desktops, laptops, peripherals, and enterprise applications.
Education
Degrees, certifications, and relevant coursework
Amity University Haryana
Bachelor of Computer Applications, Computer Applications
Grade: CGPA 8.5
Bachelor of Computer Applications (BCA) from Amity University Haryana, completed in 2022 with a CGPA of 8.5.
Mangalam Vidya Niketan
ISC (12th), General Studies
Grade: 55%
Completed 12th grade (ISC) from Mangalam Vidya Niketan, Kolkata in 2018 with 55%.
Mangalam Vidya Niketan
ICSE (10th), General Studies
Grade: 82%
Completed 10th grade (ICSE) from Mangalam Vidya Niketan, Kolkata in 2016 with 82%.
Kyrion Technology
Artificial Intelligence, Artificial Intelligence
Completed a certification in Artificial Intelligence from Kyrion Technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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