Open to opportunities

Goretti Wong

@gorettiwong

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Detail-oriented payroll specialist with a passion for compliance and efficiency.

Canada

Message

What I'm looking for

I am looking for a role that values compliance and offers opportunities for professional growth.

I am a detail-oriented professional with an Accounting and Payroll Specialist Diploma and have completed the academic requirements for the Payroll Compliance Professional (PCP) designation. My academic training has equipped me with a solid foundation in payroll systems such as QuickBooks and Sage 50, and I am eager to leverage my diverse work experiences to contribute to organizational excellence.

Currently, I work as a Payment Services Specialist at Central 1 Credit Union, where I process and reconcile a high volume of payments daily, ensuring 100% accuracy and supporting audit readiness. My efforts to streamline processes have improved payment inquiry resolution time by 20%, enhancing client satisfaction and operational efficiency. I thrive in high-volume environments and am committed to maintaining strict confidentiality and compliance with internal controls.

With a background in various roles, including Account Transfers Administrator and Junior Accounting & Admin. Assistant, I have honed my skills in data analysis, reporting, and customer service. I am passionate about continuous improvement and innovation, and I look forward to building a long-term career in payroll.

Experience

Work history, roles, and key accomplishments

Current

Payment Services Specialist

Current

Central 1 Credit Union

Jan 2023 - Present (2 years 6 months)

Processed and reconciled a high volume of payments and settlements daily, ensuring 100% accuracy and supporting audit readiness. Improved payment inquiry resolution time by 20% through streamlining processes, directly enhancing client satisfaction and operational efficiency. Managed and resolved 80–100+ payment-related trace tickets and inquiries weekly using ServiceNow, supporting business client

Payment Processing ServiceNow Microsoft Office Data Analysis Reporting Confidentiality Compliance

Current

Front Desk Administrator

Current

Trustwell Realty Inc.

Aug 2017 - Present (7 years 11 months)

Trained and supported new staff, improving onboarding efficiency. Streamlined administrative processes and maintained confidentiality of sensitive client information.

Staff Training Onboarding Administrative Processing Confidentiality Process Improvement

Account Transfers Administrator

Questrade Financial Group

Jul 2017 - Present (8 years)

Processed over 200 transfer forms daily, maintaining 100% regulatory compliance and meeting tight deadlines. Utilized G Suite applications (Google Sheets, Docs, Gmail) to manage data, collaborate with teams, and streamline workflows. Proposed and implemented digital imprints for signature verification and company branding, replacing manual stamping and streamlining document workflows, resulting in

Regulatory Compliance G Suite Google Sheets Data Management Process Improvement Attention To Detail

Junior Accounting & Admin. Assistant

Amico Accessories Corporation

Jan 2017 - Present (8 years 6 months)

Accurately entered invoice data into the accounting system (BV), ensuring data integrity and timely processing. Managed accounts receivable and generated weekly financial reports to support cash flow and collections. Followed up on overdue payments, demonstrating persistence and effective communication.

Invoice Management Accounting Systems Accounts Receivable Financial Reporting Cash Flow Management Collections Data Integrity Communication Persistent

Education

Degrees, certifications, and relevant coursework

triOS College

Diploma, Accounting and Payroll Specialist

Completed hands-on training in QuickBooks and Sage 50, focusing on statutory compliance and payroll processing. Fulfilled academic requirements for the Payroll Compliance Professional (PCP) designation.