Goodness Adike

Assisted customers and promoted services to increase sales while handling daily cash transactions and maintaining accurate records. Prepared daily sales and payout reports, monitored inventory of betting slips/vouchers/stationery, and ensured compliance with company policies and gaming regulations.

Handled customer inquiries via phone, email, or in person, providing accurate product/service information and resolving complaints promptly. Processed orders and related requests, maintained customer records, followed up for satisfaction, and escalated complex issues to the appropriate department.

Delivered lectures and guided students academically while supporting registration, forms, and academic information. Managed office documentation and record-keeping, coordinated office activities, and acted as a liaison between students and management to resolve issues promptly.

Assisted in collecting, cleaning, and analyzing data to support business decision-making. Built dashboards and generated insights using Excel, SQL, and Power BI, collaborating with the team to improve reporting accuracy and efficiency.

Prepared lesson notes and teaching materials and delivered instruction using discussion and demonstrations. Maintained records of attendance and student performance, supported inclusive classroom behavior, and mentored students academically and personally.

Assisted with sample collection and handling, prepared laboratory equipment and materials, and supported routine analyses. Operated basic instruments (microscopes, spectrophotometers, and pH meters), maintained records, and followed safety and hygiene procedures under standard operating procedures.

Grade: Second Class Upper

Earned a B.Sc. in Plant Science and Biotechnology at the University of Nigeria, Nsukka, graduating with a Second Class Upper.