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Godwin GadGG
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Godwin Gad

@godwingad

IT technical support professional at eHuza | Safeline, supporting users and maintaining IT systems.

Rwanda
Message

At eHuza | Safeline, I work in Information Technology Technical Support. I’m eager to learn new technologies and take part in professional development to stay current with advancements in IT.

As an IT Support Specialist at RISE UP MEDIA CO., I provided user support for hardware and software issues in person, by phone, and remotely using TeamViewer and AnyDesk. I also maintained IT infrastructure inventory and assisted with network troubleshooting and routine system maintenance.

At Dopik Electronics, I supported users with company software and internal applications, helped troubleshoot device issues, and performed hardware maintenance and software updates. My experience also includes data management, research, data entry, and data associate work.

Experience

Work history, roles, and key accomplishments

eHuza | Safeline logoES
Current

Information Technology Technical Support

Dec 2024 - Present (1 year 10 months)

Worked as Information Technology Technical Support at eHuza | Safeline.

60 Decibels logoD
Current

Researcher

Jul 2024 - Present (2 years 3 months)

Worked as Researcher at 60 Decibels.

USAID / Abt Associate logoUA

Data Entry Clerk

Jul 2024 - Dec 2024 (5 months)

Worked as Data Entry Clerk at USAID / Abt Associate.

MOTUS Consult Ltd logoML

Data Associate

May 2024 - Jun 2024 (1 month)

Worked as Data Associate at MOTUS Consult Ltd.

RF

IT Support Specialist

RISE UP MEDIA CO. Feb-Oct 2022

Feb 2022 - Oct 2022 (8 months)

Provided technical support to users, resolving hardware and software issues efficiently through in-person, phone, and remote access methods (e.g., TeamViewer, AnyDesk).

Maintained and updated a comprehensive inventory of all IT infrastructure
Assisted with network troubleshooting, identifying and resolving basic network connectivity problems (e.g., Wi-Fi issues, printer connectivity).
Performed r

Dopik Electronics logoDE

IT & CUSTOMER SUPPORT (INTERNESHIP)

Apr 2021 - Aug 2021 (4 months)

Assist users experiencing problems with company software or internal applications. Provide hands-on support, answer questions, and walk users through troubleshooting steps.

Approached calmly the customers to diagnose and resolve hardware and software issues with user devices. Perform hardware maintenance, install software updates, and provide on-site technical support.

Education

Degrees, certifications, and relevant coursework

D

60 Decibels

2026 - 60 Decibels MFI Index

Feb 2026

UN

Unstop

Certificate of Participation in Treasure Hunt- March Series of Treasure Hunt: March Series

Apr 2025

UN

Unstop

Certificate of Participation in Treasure Hunt- April Series of Treasure Hunt: Monthly Challenge

May 2025

AL

Alison

Higher National Diploma, Information Technology support

2024 - 2024

D

60 Decibels

Operation Research Assisstant

Oct 2024

AT

Atlassian

Atlassian IT Service Management (ITSM) Professional Certificate

Nov 2024

CS

CSCMP

CSCMP Supply Chain Foundations: Warehousing Operations Professional Certificate

Nov 2024

LI

LinkedIn

IT Service Desk: Service Management

Oct 2024

AR

ALX Rwanda

ALX / Mastercard Foundation

Jul 2024

IA

INCO Academy

Certified Green Professional (CGP)

May 2024

IK

IPRC KIGALI

Advanced Diploma, Information Technology

2019 - 2022

RP

RWANDA NATIONAL POLICE

DRIVING LICENSE

Jun 2020 · Expires Jun 2030

RC

Rwanda Demobilization and Reintegration Commission.

INGANDO CAMPS

Dec 2019

CR

CORNERSTONE DEVELOPMENT RWANDA

VISION CONFERENCE CERTIFICATE

Nov 2015

Tech stack

Software and tools used professionally

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