Open to opportunities

Global Tobias

@globaltobias

Message

I improve product adoption through customer insights, testing, onboarding, and cross-functional product operations.

Nigeria

Message

What I'm looking for

I'm looking to help cross-functional teams build and improve customer-focused products through discovery, testing, launches, onboarding, and feedback-driven improvements.

I've supported product lifecycle work at RhombusProxy, collaborating with UI/UX, operations, and customer support teams from design and testing through launch, onboarding, and continuous improvement.

Across The Owlet, PGold Exchange, Sheasnature, and Airbnb Operations, I've turned recurring customer issues, market research, engagement data, and feedback into improvements in usability, customer journeys, product positioning, and service delivery. I'm passionate about building products that solve real customer problems.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

RhombusProxy

Sep 2025 - Present (1 year)

Collaborated with UI/UX designers throughout the product lifecycle, coordinated product testing, and supported product launches. Managed customer onboarding and monitored feedback to improve usability.

Product Management Product Testing Product Operations Customer Onboarding Product Launch Customer Feedback Product Lifecycle Management

Current

Guest Experience Coordinator

Current

Airbnb Operations

Apr 2021 - Present (5 years 5 months)

Identified recurring customer pain points and coordinated with operations to ensure seamless service delivery. Improved satisfaction by resolving booking issues and maintaining strong relationships.

Customer Experience Operations Coordination Issue Resolution Customer Relationship Management Feedback Collection Process Improvement

Digital Marketing Specialist

Sheasnature

Feb 2025 - Jul 2025 (5 months)

Executed growth campaigns to increase customer acquisition and product awareness. Analyzed user engagement and conversion metrics to optimize customer journeys.

Digital Marketing SEO Web Analytics performance reporting Influencer Collaboration

Brand Manager

PGold Exchange

Sep 2021 - Dec 2023 (2 years 3 months)

Conducted market research, supported product launches, and collaborated with designers to develop customer-facing digital experiences. Implemented customer engagement initiatives to strengthen brand trust.

Market Research Product Launch Brand Strategy Customer Engagement Stakeholder Communication Go To Market Strategy Digital Experience

Customer Experience Specialist

The Owlet

Oct 2020 - Feb 2023 (2 years 4 months)

Served as the voice of the customer by identifying recurring product issues and communicating feedback to internal teams. Assisted users with onboarding and resolved issues across digital platforms.

Customer Experience Customer Support Onboarding Issue Resolution Documentation Live Chat