At Community Brands, I provide L2 and escalation support for enterprise event-management web applications covering registration, exhibitors, and badging. I troubleshoot production issues and communicate status to customers and internal teams.
I investigate registration and data issues across a multi-tenant platform using SQL Server queries, JSON/XML payloads, and Azure Application Insights logs. I also optimized SQL Server queries and stored procedures, cutting long-running requests from minutes to seconds.
At Community Brands, I implemented OpenID Connect single sign-on and security hardening across client-facing web applications. At SmartWitness, I built API, unit, and system test automation and used JMeter for load testing.
At SmartWitness, I designed and optimized MS-SQL/T-SQL schemas and queries for high-volume telemetry and authored technical documentation. At Witron, I provided remote production support and performance fixes for automated systems across distribution sites.
