Glary Joy Barba
@glaryjoybarba
Quality Analyst who improves performance through audits, reporting, coaching, and continuous process improvements.
PhilippinesWhat I'm looking for
I’m a Quality Analyst with experience in quality assurance, compliance auditing, and performance analysis and reporting at Crawford & Company (August 2021 – June 2023). I identify trends and improvement opportunities, deliver coaching and feedback, and facilitate new hire training to strengthen day-to-day quality.
Before that, I served as a Business Process Associate I at Crawford & Company (April 2018 – August 2021), consolidating electronic documents and supporting audit investigation when escalations came from adjusters. Earlier roles included Medical Biller / Medical Coder work (ICD 10 codes and CPT codes) and Technical Support Representative and CSR II positions, which built my adaptability, attention to detail, and customer-focused problem-solving.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Crawford & Company
Aug 2021 - Jun 2023 (1 year 10 months)
Performed quality assurance and compliance auditing, including performance analysis and reporting. Identified trends and improvement opportunities and delivered coaching, feedback, and new-hire training.
Business Process Associate I
Crawford & Company
Apr 2018 - Aug 2021 (3 years 4 months)
Handled consolidation of electronic documents and coordinated with adjuster requests and inquiries. Supported audit investigations during escalations and facilitated new-hire training.
Medical Biller / Medical Coder
Worldsource Philippines
Apr 2015 - Apr 2018 (3 years)
Completed medical billing and coding tasks including charge entry, data entry, and payment posting. Applied ICD-10 and CPT codes as part of documentation and billing workflows.
Provided technical support as a technical support representative. Supported customer/service requests during the employment period.
Worked as a technical support representative. Delivered support to customers as part of day-to-day technical assistance responsibilities.
CSR II
Teletech
May 2010 - Mar 2013 (2 years 10 months)
Served as CSR II, handling customer service responsibilities. Worked in customer support in support of business operations during the employment period.
Education
Degrees, certifications, and relevant coursework
Western Visayas College of Science and Technology
Bachelor of Science, Information Technology
Earned a Bachelor of Science in Information Technology at Western Visayas College of Science and Technology.
Western Visayas College of Science and Technology
One-year PC Personal Computer Operation (Ladderized), Personal Computer Operation
Completed a one-year ladderized Personal Computer Operation course.
San Rafael National High School
Completed secondary education at San Rafael National High School.
Calaigang Elementary School
Completed elementary education at Calaigang Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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