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Gladys Hernandez

@gladyshernandez

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I evaluate complex human information for high-quality, human-centered AI systems.

Canada

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What I'm looking for

I'm seeking human-centered AI work focused on AI and LLM response evaluation, data annotation, content quality, search quality, and human feedback. I want to apply structured assessment, qualitative analysis, bias awareness, and careful documentation to improve AI systems.

I'm transitioning from psychology, community services, and investigative work into human-centered AI evaluation. My work centers on assessing complex information, identifying patterns, and producing clear, well-supported documentation.

At Neighbours Community Homes and Sojourn House, I conduct structured assessments, client interviews, and case follow-ups while analyzing housing, health, legal, and social-service needs. I maintain accurate records, identify priorities, and communicate clearly with diverse communities and service providers.

At Ontario's Superior Court of Justice, I reviewed and processed legal documents, evaluated submitted information, and explained court procedures to clients and stakeholders. Previously, as a Professional Investigator with Colombia's Attorney General's Office, I collected and evaluated evidence, conducted interviews and research, prepared reports, and testified in court.

I bring graduate training in legal psychology and practical strengths in qualitative analysis, evidence review, bias awareness, documentation, and consistent procedure application. I'm interested in evaluating AI and LLM responses, annotating data, improving content quality, and contributing meaningful human feedback.

Experience

Work history, roles, and key accomplishments

Mental Health & Housing Support Worker

Neighbours Community Homes

Dec 2024 - Aug 2026 (1 year 8 months)

Conducted structured needs assessments and analyzed client information to identify priorities and patterns, developing individualized action plans. Maintained detailed documentation and facilitated group programs while adapting communication to diverse individuals.

Needs Assessment Documentation Case Management Communication Skills Program Facilitation Critical Thinking Pattern Recognition

Settlement Counsellor – Relief Worker

Sojourn House

Jun 2024 - Aug 2026 (2 years 2 months)

Conducted client interviews, intake, assessments, and follow-ups to gather and organize information for case management. Reviewed and maintained case management documentation in SMIS with strong attention to accuracy and confidentiality.

Client Interviewing Case Management Documentation SMIS Advocacy Cultural Sensitivity Progress Monitoring

Client Services Representative – Court Services Officer

Ministry of the Attorney General – Superior Court of Justice

Sep 2023 - Mar 2024 (6 months)

Reviewed, received, recorded, and processed legal documents while following established requirements and procedures. Evaluated information submitted by clients and stakeholders and provided accurate guidance regarding court processes.

Legal Document Processing Information Evaluation Procedure Compliance Communication Skills Scheduling

Professional Investigator

Attorney General's Office of Colombia

Aug 2016 - Oct 2021 (5 years 2 months)

Collected, organized, and evaluated evidence and information for litigation, criminal prosecution, and process improvement. Conducted research within the criminal justice system, including witness interviews, suspect interrogations, and evidence analysis.

Evidence Collection Criminal Investigation Interviewing Research Report Writing Expert Testimony Case assessment