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Giuseppe Vacirca

@giuseppevacirca

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Senior IT leader specializing in business analysis, project delivery, and IT strategy across retail and services.

Canada

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What I'm looking for

I seek senior or leadership roles where I can lead cross-functional teams, drive IT transformations, implement best practices, and mentor staff in a collaborative, improvement-focused culture.

I am a self-motivated, high-impact technology leader with over 20 years of experience delivering complex software and hardware IT projects across North America, South America, Europe, and Asia. I specialize in implementing and optimizing technology solutions for retail and specialty industries, driving measurable business outcomes.

Throughout my career I have led cross-functional and distributed teams, managed CAPEX/OPEX budgets, and advanced IT governance, security and operational excellence. I have a track record of delivering large migrations, POS and WMS implementations, and establishing best practices, training programs and succession plans.

I am passionate about design thinking, continuous improvement and building high-performing teams; I focus on change management, KPI-driven improvements and pragmatic problem solving to ensure projects meet scope, timeline and quality expectations.

Experience

Work history, roles, and key accomplishments

Current

Director Business Analysis

Current

Jesta I.S

Mar 2025 - Present (7 months)

Lead a team of business analysts and SMEs, driving process improvements and succession planning while creating KPIs and capacity templates to optimize delivery and billable resource utilization.

Business Analysis Team Leadership KPIs Change Management Process Improvement Stakeholder Management Capacity Planning Succession Planning

IT Director

Stokes Inc.

Feb 2024 - Jan 2025 (11 months)

Managed IT security, PMO, support and infrastructure teams, owned CAPEX/OPEX > $2.5M, implemented SLAs and Microsoft ecosystem adoption, and established backup payment and digitization initiatives reducing costs and risk.

IT strategy IT Security Budget Management SLA Risk Management Vendor Management Infrastructure

Senior Business Analyst

Stokes Inc.

Dec 2022 - Jan 2024 (1 year 1 month)

Served as SME for Jesta Vision Store POS, led major POS implementation and Law 25 adoption while optimizing L1 support and improving service between partners and stores.

Jesta Vision Store POS Implementation Business Analysis SLA Management Law 25 Training

Director of Consulting

Mi9 Retail

Nov 2021 - Oct 2022 (11 months)

Led professional services, managed 10 resources across PM, functional and technical roles, standardized implementation methodology and improved estimation and upgrade campaigns for legacy clients.

Resource Management Pre Sales Implementation Salesforce Training

Managing Consultant

Mi9 Retail

Nov 2018 - Nov 2021 (3 years)

Managed cross-functional client projects, optimized PS harmonization, contributed to mentorship programs and drove adoption of Google Workspace across the department.

Project Management Client Delivery Mentorship Process Harmonization Google Workspace Training Stakeholder Management

Principal Consultant

Mi9 Retail

May 2017 - Nov 2018 (1 year 6 months)

Delivered complex migrations and implementations, building frameworks for legacy-to-new product migrations and providing SME expertise in offline POS and payment integrations.

Payment Integration Solution Architecture

IT Project Manager / Team Lead

Aubainerie

Dec 2014 - May 2017 (2 years 5 months)

Led IT project delivery, introduced change request and support processes with SLAs, migrated servers to a data center, and deployed Meraki, VOIP and 300 Moneris terminals within tight timelines.

Project Management Vendor Management Cisco Meraki VoIP Change Management SLA

Business Analyst

DAVIDsTEA

Aug 2014 - Dec 2014 (4 months)

Provided BA support for HR, e-commerce, marketing and real-estate, led promotion and POS validation processes and documented lease requirements to inform an LMS RFP.

Business Analysis Requirements Gathering POS Validation Promotion Reporting RFP

Business Analyst / Project Manager

Raymark / Xpert Suite

Oct 2010 - Aug 2014 (3 years 10 months)

Managed client implementations, conducted workshops, provided go-live support and served as product manager for offline POS, electronic payments, reporting and label printing across global implementations.

Xpert Suite Training Implementation client support

Network Administrator / Business Analyst

Union Lighting

Jan 2005 - Sep 2010 (5 years 8 months)

Administered Active Directory, Exchange and SQL Server, optimized scheduled tasks reducing run-time from 2 hours to 30 minutes and developed disaster recovery and backup/recovery plans.