Remote-first Contact Centre or CX Operations leadership role where I can build high-performing teams, improve SLAs, and scale processes.
Looking for a job
Gisun Akhanda
@gisunakhanda
Senior Contact Centre Leader | 7+ yrs CX, Ops & People Leadership | Remote-first
IndiaWhat I'm looking for
Results-driven Contact Centre & Customer Operations Leader with 7+ years leading frontline teams to improve CX and operational performance. Skilled in SLAs, workforce planning, coaching, escalations, and data-driven problem-solving. Seeking remote-first roles in CX Ops, Customer Success, Support Ops, or Quality Leadership to build high-performing, accountable teams and scalable processes.
Experience
Work history, roles, and key accomplishments
Current
Worked as Operations Team Lead at 1Point1.
Worked as Customer Relationship Executive at 1Point1.
Worked as Customer Service Associate at Teleperformance.
Worked as Customer Care Executive at Carnival Cinemas.
Education
Degrees, certifications, and relevant coursework
Gisun hasn't added their education
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Availability
Looking for a job
Location
IndiaAuthorized to work in
Portfolio
x1dj07guuwz0-deploy.space-z.aiSalary expectations
60k-75k USD
Social media
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