Remote-first Contact Centre or CX Operations leadership role where I can build high-performing teams, improve SLAs, and scale processes.
Looking for a job
Gisun Akhanda
@gisunakhanda
Senior Contact Centre Leader | 7+ yrs CX, Ops & People Leadership | Remote-first
IndiaWhat I'm looking for
Results-driven Contact Centre & Customer Operations Leader with 7+ years leading frontline teams to improve CX and operational performance. Skilled in SLAs, workforce planning, coaching, escalations, and data-driven problem-solving. Seeking remote-first roles in CX Ops, Customer Success, Support Ops, or Quality Leadership to build high-performing, accountable teams and scalable processes.
Experience
Work history, roles, and key accomplishments
PO
Current
Operations Team Lead
1Point1
Aug 2024 - Present (2 years 2 months)
Worked as Operations Team Lead at 1Point1.
PO
Customer Relationship Executive
1Point1
Aug 2023 - Sep 2024 (1 year 1 month)
Worked as Customer Relationship Executive at 1Point1.
Worked as Customer Service Associate at Teleperformance.
CC
Customer Care Executive
Carnival Cinemas
Sep 2021 - May 2022 (8 months)
Worked as Customer Care Executive at Carnival Cinemas.
Education
Degrees, certifications, and relevant coursework
Gisun hasn't added their education
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Availability
Looking for a job
Location
IndiaAuthorized to work in
Portfolio
x1dj07guuwz0-deploy.space-z.aiSalary expectations
60k-75k USD
Social media
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