Giselle Marie Grace Mangiliman
@gisellemariegraceman
I connect top talent with organizations through executive recruitment.
PhilippinesWhat I'm looking for
I'm an Executive US Recruiter at Boost USA Recruiting, bringing three years of executive recruitment experience across diverse industries and role types.
I've recruited for specialized roles including Loss Control Consultants and Irrigation Technicians, as well as flexible on-call staffing needs. At Dhaninfo, I sourced leads, maintained lead information in databases and CRM platforms, contacted prospects, and scheduled final interviews with the owner.
At Kelly Rentals, I posted roles through Indeed and ZipRecruiter, screened applicants by phone, and selected candidates for the next stage of the process. I build strong relationships with hiring managers and prospective professionals while adapting my approach to each business need.
My background also includes quality analysis, sales, technical support, fraud analysis, customer service, design consulting, and English-language teaching. I focus on making seamless matches that support operational success for both employers and candidates.
Experience
Work history, roles, and key accomplishments
Executive recruiter specializing in lead generation and connecting top talent with organizations.
Worked as Executive Recruiter at CrewReady.
Lead generation type of recruiting. Source leads, enter the leads' information into the database or CRM platforms, contact them, and schedule them for a final interview with the owner.
Post jobs via Indeed or ZipRecruiter. Gather applicants and call them for screening and selecting those who are moving to the next process.
Worked as Field Admin Talent Acquisition at Smart Wave Solar.
Listen to phone calls of agents to see if they are following the call flows and the quality of phone conversations. Taking phone calls myself, order processing, checking the status of orders, tracking orders, and creating and sending invoices using QuickBooks.
Assist the customer with the size and design for their Banners, T-Shirts, and Stickers before printing. Assist the customer in processing their order and tracking it.
It's a Telco account, T-Mobile. Assist the customer with their concerns with their account, phone, and add a line. Offers new lines or add-ons to their phone, assists in making payments, and explains billing issues as well.
Assist customers with simple account inquiries, including account limitations, retentions, and analyze what type of issues they have, why their account was limited, mostly because of fraud. Also, check the documentation needed to submit why their account was limited due to fraud.
Teach Chinese students English as a Second Language.
The account is OnStar, all about vehicle services, plans, and pricing. Assist the customer in changing plans, recommend plans that suit their needs, and recommend add-ons such as data, call minutes, and emergency features.
Take care of Inbound calls from mostly irate customers. Account is for Obama phone Assurance Wireless. Assist customers in troubleshooting their refurbished phones, check serial numbers, and any other concerns related to their phones.
Customer Service Handling Inbound calls for Groupon account, all about coupons. Answer inquiries, manage issues with their coupons.
Education
Degrees, certifications, and relevant coursework
Eulogio "Amang" Rodriguez Institute of Science and Technology, Manila
Bachelor of Science, Hospitality Administration/Management
2011 - 2015
Eulogio Amang Rodriguez Institute of Science and Technology
Bachelor of Science, Hospitality Administration/Management
2011 - 2015
Pursued a Bachelor of Science in Hospitality Administration/Management, gaining foundational knowledge in hospitality operations and management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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