Gina Robertson
@ginarobertson
Certified medical billing and RCM professional focused on accurate claims and compliant revenue cycle.
United StatesWhat I'm looking for
I’m a certified Medical Biller/RCM-focused professional trained to process claims with accuracy and maintain HIPAA-compliant practices. I work with CMS-1500 claims, insurance verification, and EOB review to support consistent, reliable revenue cycle outcomes.
In my recent Virtual Assistant/Customer Care roles, I managed confidential client information while maintaining complete confidentiality and accurate records across multiple projects. I also reviewed and corrected documents for accuracy, completeness, and compliance, and I’m known for solving client issues in a timely way.
Alongside that, I’ve built a strong content and communication background as a Content Creator/Virtual Assistant—collaborating with clients to determine needs and deliver service, articles, and content. I write and edit proposals, emails, articles, and blogs using search engine optimization, while applying research and due diligence to keep work organized, optimized, and effective.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Customer Care
Freedom Makers
Mar 2023 - Present (3 years 4 months)
Managed confidential client information and maintained accurate records across multiple projects and platforms. Reviewed and corrected documents for accuracy, completeness, and compliance, and communicated with clients to address concerns in a timely manner.
Content Creator / Virtual Assistant
Quatrefoil Content
Oct 2021 - Jan 2024 (2 years 3 months)
Collaborated with clients to determine needs and deliver service through articles and content. Wrote and edited proposals and digital content (social media posts, emails, articles, and blogs) using SEO to generate traffic and revenue, and coordinated issue tracking to maintain positive outcomes for deliverables.
Education
Degrees, certifications, and relevant coursework
AAPC
Revenue Cycle Management (RCM) Certification, Revenue Cycle Management
2026 - 2026
Revenue Cycle Management (RCM) certification from AAPC (July 2026).
HIPAA Certification
HIPAA Certification, HIPAA Compliance
2026 - 2026
HIPAA certification completed in April 2026.
AAPC
Certified Professional Biller (CPB), Medical Billing and Coding
2026 - 2026
Certified Professional Biller (CPB) certification from AAPC (June 2026).
AAPC (American Academy of Professional Coders)
Revenue Cycle Management (RCM) Certification, Revenue Cycle Management
Certification: Revenue Cycle Management (RCM) from AAPC, expected July 2026.
AAPC (American Academy of Professional Coders)
Certified Professional Biller (CPB), Medical Billing
Certification: Certified Professional Biller (CPB) from AAPC, expected June 2026.
AAPC (American Academy of Professional Coders)
HIPAA Certification, HIPAA Compliance
Certification: HIPAA certified from AAPC, expected April 2026.
Weston Distance Learning
Certificate, Medical Billing and Coding
2021 - 2021
Completed a certificate program in medical billing, coding, and transcribing (Aug 2021–Dec 2021).
University of Arizona Global Campus
Bachelor's degree, English
2011 - 2013
Completed a bachelor's program in English at University of Arizona Global Campus (2011–2013).
Gordon College
Associate in Arts, Education
2004 - 2008
Earned an associate degree in arts/education from Gordon College (2004–2008).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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