Gianna Luppino

I am a senior product executive with 16+ years building customer-facing digital products at scale for global brands. I specialize in turning complex, fragmented systems into clear, intuitive experiences that drive adoption, engagement, and commercial outcomes.

I have led front-end product strategy and execution across web, mobile, and connected devices at organizations including JPMorgan Chase, Morgan Stanley, American Express, and HBO. I’ve built and modernized platforms for payments, fintech, wealth, and consumer experiences while maintaining a strong focus on brand, trust, and usability.

I scale and lead cross-functional teams—product, design, and engineering—without over-process, delivering high-quality customer journeys and introducing AI-enabled capabilities responsibly. I’ve driven transformations from waterfall to scaled agile and launched signature products such as a GenAI advisor platform and Pay with Membership Rewards integration.

I partner with C-suite and senior stakeholders to align business, design, engineering, and risk around cohesive customer journeys, prioritizing measurable outcomes like payment success, engagement, and advisor productivity.