Ghusan Nengim
@ghusannengim
I resolve retail product disputes and improve customer service quality.
NigeriaWhat I'm looking for
I've spent over 13 years across customer support, retention, and sales, including roles with Lenovo Australia & New Zealand, Singapore Telecommunications, and Manpower.
At Lenovo Australia & New Zealand, I served as Lead Resolution Manager for more than 150 retailers across Australia and New Zealand. I handled escalations, replacements, and new resolution mechanisms through October 2025.
I helped organize relationships between retailers and Lenovo distributors, streamlining damaged-inventory returns, exchanges, and resolutions. I also reported product-quality improvement insights to senior managers across laptops, PCs, and game consoles.
I've coordinated with more than six teams to resolve retailer-distributor disputes and analyze product-quality trends through retailer and customer feedback. I'm open to quality assurance roles in customer service and service delivery within electronics retail.
Experience
Work history, roles, and key accomplishments
Managed escalations, replacements, and resolution mechanisms for over 150 Lenovo retailers across Australia and New Zealand. Streamlined damaged inventory return processes and provided data analysis on product quality trends.
Customer Support and Retention Professional
Jan 2015 - Jan 2020 (5 years)
Provided customer support, retention, and sales services in the telecommunications sector. Focused on real-time data analysis and service delivery.
Staffing and Support Professional
Manpower Staffing Company
Dec 2012 - Dec 2014 (2 years)
Provided staffing and support services, contributing to customer service and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Bachelor of Science, Criminology and Security Studies
Pursuing a Bachelor of Science in Criminology and Security Studies.
University of East London
Bachelor of Science, Electrical and Electronics Engineering
2007 - 2012
Earned a Bachelor of Science with Honours in Electrical and Electronics Engineering from the University of East London, Stamford College.
Federal Government College, Port Harcourt
West African Senior School Certificate, General Studies
1996 - 2001
Completed the West African Senior School Certificate.
Community Primary School, Elekahia
First School Leaving Certificate, Primary Education
1990 - 1995
Earned the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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