At Mais Clean Ambiental e Consultoria Ltda, I provided N1/N2 HelpDesk support through Qualitor, handling incident intake, triage, diagnosis, and resolution. I also monitored SLA targets and operational KPIs using Power BI and MicroStrategy.
At Eco Rio Comércio e Serviços Ltda, I managed administrative process flows and used SQL queries in Sistema SER to track data and support process improvement. At DMAE – Departamento Municipal de Água e Esgoto, I coordinated field teams, prepared management reports in Excel, and worked with technical drawings and geoprocessing.
