Gerise MacDonna-Richardson
@gerisemacdonnarichar
Enthusiastic legal assistant with strong organizational and customer service skills.
What I'm looking for
I am an enthusiastic individual with a proven track record of excelling in both team-based and independent roles. My strong work ethic and excellent organizational skills have allowed me to thrive in various positions, particularly in customer service and legal assistance. Currently, I serve as a Legal Assistant at JM Dyer & Co, where I prepare legal documents, manage court calendars, and ensure efficient communication with various law firms. My experience has equipped me with the ability to handle multiple tasks effectively while maintaining a high level of professionalism.
In addition to my legal experience, I have worked as a Destination Officer at Blue Sea Anguilla, where I ensure that corporate groups enjoy a relaxing and memorable vacation. My role involves greeting guests and accompanying them on excursions, showcasing my strong customer relations skills. I have also held various administrative roles at CIBC FirstCaribbean International Bank, where I supported customer service operations and managed financial documentation. My diverse background in customer service and administration positions me as a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Destination Officer
Blue Sea Anguilla
Jan 2019 - Present (6 years 5 months)
Responsible for ensuring corporate groups have a relaxing vacation, greeting guests upon arrival, and accompanying them on excursions.
Legal Assistant
JM Dyer & Co
Jan 2020 - Present (5 years 5 months)
As a Legal Assistant, I prepare legal documents, maintain attorney’s court calendar, service documents to law firms, and file documents at Court Registries.
Administrative Coordinator
CIBC FirstCaribbean International Bank
Oct 2018 - Jan 2019 (3 months)
Supported the Customer Service Manager, ensured daily operational needs were met, and managed administrative processes.
Customer Care Officer
CIBC FirstCaribbean International Bank
Jul 2016 - Dec 2016 (5 months)
Handled customer account openings, document filing, and internet banking queries, leading to a promotion to Sales Support Officer.
Sales Support Officer
CIBC FirstCaribbean International Bank
Dec 2016 - Jan 2019 (2 years 1 month)
Processed personal, mortgage, and vehicle loans, ensuring compliance and proper documentation for loan processing.
Sales Representative
Cable & Wireless Anguilla
Jun 2014 - May 2016 (1 year 11 months)
Engaged in phone and internet sales, provided customer service, and resolved customer issues related to cellular services.
Judicial Clerk
Government of Anguilla
Jul 2008 - Jan 2010 (1 year 6 months)
Performed administrative tasks and interacted with staff and customers in the Judicial Department.
Education
Degrees, certifications, and relevant coursework
Albena Lake Hodge Comprehensive School
High School Diploma, General Education
2008 - 2008
Activities and societies: Member, TaizDaze Charity (2018 - present).
Completed high school education with a focus on foundational skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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