Open to opportunities

Katalin Ilona Mészáros

@katalinilonamszros

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Customer-focused IT and administration professional with strong data and service skills.

Hungary

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What I'm looking for

I seek a customer-focused role combining IT support and administration where I can improve service quality, handle data and records, and grow professionally in computing.

I am an experienced administrator and IT generalist with over a decade of hands-on experience across public administration, correctional institutions, postal services, and hospitality. I have managed building-control archives, legalisation of permits, and supported admission and detention committee processes while also handling financial transactions and guest service operations.

I combine solid technical skills—Windows OS, Microsoft Office (Access, Excel, Outlook, PowerPoint, Word), Corel PaintShop Pro, ETDR familiarity, and PC hardware knowledge—with strong data analysis and problem-solving abilities. I have performed IT administrator duties in an educational setting and responded to high-volume reservations and customer inquiries using platforms like Booking.com Pulse.

I am customer-focused, resilient, and eager to leverage my professional knowledge to improve customer satisfaction and pursue computing opportunities for career growth and advancement.

Experience

Work history, roles, and key accomplishments

Administrator

National Penitentiary Institution

Performed administrative tasks related to the penal system, supported the Admission and Detention Committee and participated in video conferences, ensuring accurate records and procedural compliance over a two-year tenure.

Administrative Support Records Management Compliance Meeting Coordination Video Conferencing Confidentiality Document Control

Customer Service Clerk

Hungarian Post Office Ltd.

Processed cheque payments and other financial transactions, handled cash and collected fees for postal and commercial goods, improving transaction accuracy and customer service efficiency over a one-year period.

Payments Processing Customer Service Record keeping Attention To Detail

Back Office Administrator

Katalin Ilona Hotel Tia Monte

Provided guest information via phone and email, responded to Booking.com messages via Pulse and coordinated reservations with operations, supporting hotel bookings and guest communications over six years.

Booking.Com Pulse Email Communication Phone Support Coordination

Administrator

Joint Municipal Office

Managed Building Control Authority administration and plan archive, legalized permits and official decisions, and endorsed documentation, maintaining regulatory compliance across a six-year period.

Permitting Document Management Legalisation Of Permits Regulatory Compliance

IT Teacher

Raday Pal Primary and Art School

Performed IT administrator duties and introduced upper primary students to computing, delivering classroom instruction and basic IT support during a one-year appointment.

IT Administration Teaching Microsoft Office Windows OS Classroom Instruction