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Gerard Bianchi

@gerardbianchi

I lead enterprise IT service delivery, operations, automation, and readiness programs across complex, multi-office organizations.

United States

Message

What I'm looking for

I'm looking to lead enterprise IT service delivery and operations programs where I can improve customer experience, build accountable teams, apply automation and analytics, and align technology delivery with business goals.

At PwC, I lead IT operations and service delivery across 25 U.S. offices, aligning staffing, budgets, operational readiness, automation, and knowledge management with business needs. I coach manager-level reports and 36 staff members while coordinating launch communications, release activity, user acceptance testing, and change control.

Previously, I led PwC service delivery through TCS and managed IT operations for PwC's New York headquarters, supporting more than 9,000 professionals. I've improved support processes, exceeded SLA commitments, led enterprise rollouts, strengthened disaster recovery and business continuity, and turned service analytics into actionable improvements.

Experience

Work history, roles, and key accomplishments

Information Technology Service Delivery Senior Manager

PricewaterhouseCoopers LLP

May 2023 - Sep 2026 (3 years 4 months)

Lead IT operations and service delivery for PwC professionals across twenty-five US offices, overseeing onshore and nearshore staff. Drive automation, knowledge management, and process improvements to enhance user experience and operational efficiency.