Mark Stargel
@markstargel
I lead IT service delivery teams supporting complex cloud, infrastructure, and enterprise application environments.
United StatesWhat I'm looking for
I've led IT service delivery for Franciscan Health, Avaya, Virtustream, OneAmerica Financial Partners, and SAP hosting customers at EDS/Hewlett Packard Enterprise. I manage complex cloud, infrastructure, desktop, telephony, and business application services through accountable customer engagement and operational governance.
I'm focused on service excellence through ITIL and ITSM practices, incident and problem management, SLA performance, root cause analysis, and continual improvement. I build disciplined teams through coaching, mentoring, performance management, and clear communication with customers and stakeholders.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Elevance Systems Inc.
Apr 2024 - Present (2 years 5 months)
Responsible for delivery of IT desktop services to all Franciscan Health locations, ensuring high-quality and timely service from over 50 technicians. Develops customer relationships, monitors performance, and drives improvements using ServiceNow.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College
Associate of Applied Science, Computer Programming Technology
Earned an Associate of Applied Science in Computer Programming Technology.
Blaizing Academy (Eleven Fifty)
Bootcamp, Cyber Security
Completed a Cyber Security Bootcamp, earning Gold, Blue, and Red Badges.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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