At Teknowledge Ltd, I resolve support tickets across Power Apps, Automate, and Copilot Studio within Dynamics 365. I explain technical issues clearly and help citizen developers find lasting fixes.
I also maintain a knowledge base to reduce repeat issues. Previously, as a Microsoft 365 Administrator at Teknowledge Ltd, I was the first point of contact for more than 200 users, handling authentication, email, and permissions issues.
As an IT Support Specialist at Code Hub, I resolved more than 30 tickets daily while maintaining SLA compliance. Across my support roles, I’ve achieved a 95% first-contact resolution rate, and I’m equipped for remote work with U.S. Eastern Time availability.
