Geoffrey Burt

Built responsive, accessible websites with HTML, CSS, and Bootstrap, ensuring seamless compatibility. Crafted dynamic, interactive user interfaces with JavaScript and React to boost user experience and engagement.

Trained 70+ contractors, developed Standard Operating Procedures (SOPs), and created knowledge base articles to improve team efficiency and knowledge sharing. Led emergency IT access management, coordinating 24/7 on-call rotations to quickly troubleshoot and resolve critical security issues.

Provided Tier 1-3 support for Microsoft Dynamics 365 and EPIC software, ensuring optimal functionality and quick issue resolution in a healthcare setting. Utilized diagnostic tools like event logs and system reports to identify root causes and resolve technical problems efficiently.

Delivered Tier 1 support for the U.S. Navy's NMCI, ensuring critical mission support by promptly addressing hardware, software, and network connectivity issues. Provided troubleshooting for Windows, Mac, and mobile devices, supporting a range of applications including O365 and network connectivity tools.

Updated security software across 700+ machines, ensuring company-wide compliance with security standards and mitigating potential vulnerabilities. Managed ServiceNow ticketing system, coordinating remote support sessions via Bomgar to perform necessary system updates and troubleshooting.

Managed the distribution network across Harrisonburg and Grottoes, optimizing inventory, ordering, and delivery processes, resulting in a 44% increase in sales within a year. Built and nurtured customer relationships, coordinating with teams and clients to ensure smooth operations and customer satisfaction.

Led teams of 4 to oversee logistics operations, including meal planning and linen schedules, ensuring timely and accurate support for over 1000 military personnel. Maintained a Secret Level Security Clearance, managing sensitive information and ensuring compliance with security protocols.

Completed a comprehensive program in software engineering, gaining expertise in full-stack development. Focused on building and deploying RESTful APIs and scalable server-side applications.

Grade: 3.90 GPA

Earned a Bachelor of Science in Information Technology, developing a strong foundation in IT systems and operations. Achieved a high academic standing with a 3.90 GPA.

Completed an Associate of Arts in Business Administration, acquiring foundational knowledge in business principles and management. This degree provided a strong base for understanding organizational operations.