Geneva Andrade
@genevaandrade
Bachelor’s Degree in Engineering, Self-motivated professional with expertise in problem-solving, Proven success managing projects under pressure.
MexicoWhat I'm looking for
Self-motivated professional with expertise in problem-solving, teamwork, creativity, adaptability, and time management. Proven success managing projects under pressure, ensuring quality, and meeting tight deadlines. Specialties include data management, translation localization, and strong IT skills (programming, data analysis, automation, cybersecurity).
Experience
Work history, roles, and key accomplishments
Served as a customer service specialist for MasterCard/Fleetcor NAF card and vehicle-fleet expense inquiries across North America and Canada, resolving complaints with empathy and call-flow compliance. Earned Top Performer recognition, completed a Leadership Academy, and received mentorship to support team development.
Executed sales campaign work including client prospecting, negotiation, lead generation, and closing, supported by CRM management and personalized customer service. Handled major seasonal promotions (Thanksgiving, Black Friday, Cyber Monday, Christmas) for multiple retail brands.
Provided bilingual credit card customer support across all 50 U.S. states and 850+ brands, handling payments, account updates, reactivations, and issuance of new credit cards. Advanced to Certified Supervisor/Team Leader Coach, managing KPIs, retention processes, incident management, staffing, and team performance.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico de Mérida
Bachelor's Degree in Engineering, Engineering
1983 - 1988
Earned a Bachelor's Degree in Engineering at Instituto Tecnológico de Mérida from 1983 to 1988.
Market Traders Institute
Intensive Online Course, Financial Markets
Completed an intensive online course in financial markets with Market Traders Institute (Miami, FL).
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
Skills
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