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Gema Burgos

@gemaburgos

I support banking clients with accurate, compliant account service and tax preparation.

United States
Message

I've supported customers across JPMorgan Chase branches in Brooklyn and Millburn, handling account requests, transactions, documentation, and issue resolution across in-person, phone, and digital channels.

In my Associate Banker roles, I process deposits, withdrawals, transfers, loan payments, and account openings while protecting confidential information and following banking procedures and controls. I also support clients with credit cards, savings accounts, CDs, and investments.

As a Tax Preparer at Blessed Tax Multiservices, I review tax returns and financial records, research filing requirements, and help clients in English and Spanish organize sensitive documentation for accurate submissions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Post University logoPU

Post University

Bachelor of Science, Marketing

Pursuing a Bachelor of Science in Marketing at Post University, expected completion in 2026.

Borough of Manhattan Community College logoBC

Borough of Manhattan Community College

Associate Degree, Business Administration

Earned an Associate Degree in Business Administration from Borough of Manhattan Community College in 2023.

Year Up logoYU

Year Up

Certificate, Customer Service & Banking

Completed the Customer Service & Banking Program at Year Up in 2022.

BS

Brooklyn Collaborative Studies

High School Diploma, General Studies

Earned a High School Diploma from Brooklyn Collaborative Studies in 2018.

Tech stack

Software and tools used professionally

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