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Geetha Krishna Badugu

@geethakrishnabadugu

I am working as an Helpdesk analyst.

Canada

I have experience in Incident Management, Change management, problem management. Worked with ServiceNow, BMC Remedy , HP service manager. I have experience with AD and Azure AD.

Experience

Work history, roles, and key accomplishments

blue eye soft corp logoBC
Current

Help Desk Analyst

blue eye soft corp

Jan 2023 - Present (2 years 5 months)

• Proficiently utilized the Exchange Online Admin Center to oversee Distribution Groups, User and Shared mailbox management, and dynamic distribution groups, streamlining operations.
• Employed advanced Admin Help tools to recover deleted items in user mailboxes promptly, minimizing data loss and user disruptions.
• Developed and implemented robust archive and deletion policies for mailboxes, alig

printfast logoPR

Administrative Assistant

printfast

Sep 2021 - Dec 2022 (1 year 3 months)

• Arrange and manage appointments for every technician in the schedule.
• Exhibit patience during interactions with customers, maintaining a courteous and professional demeanor.
• Offer details regarding our products and services.
• Maintain and revise customer records as necessary following customer interactions.
• Oversee and support all administrative duties in the office and ensure that the of

foray soft logoFS

Technical Operations Analyst

foray soft

Jun 2020 - Aug 2021 (1 year 2 months)

• Working on TWS (Tivoli workload Scheduler) version 9.5.
• It’s a distributed environment where I am responsible for scheduling, administration of 40K+ jobs and 1000+ servers.
• Creation and scheduling of jobs, job streams and work stations as per the request of the application team.
• Providing 24/7 support for the users.
• Working on project and infrastructure technical change request through s

II

Service Delivery Specialist

IBM India

Mar 2015 - May 2020 (5 years 2 months)

Client: Wire and Plastic Products (WPP), London, UK
• Ensured that the goals of the Incident Management process are achieved by restoring normal service as soon as possible based on customer perspective within defined SLA; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support; Closing incidents after verification from u

Education

Degrees, certifications, and relevant coursework

Geetha Krishna hasn't added their education

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Tech stack

Software and tools used professionally

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Geetha Krishna Badugu - Help Desk Analyst - blue eye soft corp | Himalayas