Geetha Krishna Badugu

• Proficiently utilized the Exchange Online Admin Center to oversee Distribution Groups, User and Shared mailbox management, and dynamic distribution groups, streamlining operations.
• Employed advanced Admin Help tools to recover deleted items in user mailboxes promptly, minimizing data loss and user disruptions.
• Developed and implemented robust archive and deletion policies for mailboxes, alig

• Working on TWS (Tivoli workload Scheduler) version 9.5.
• It’s a distributed environment where I am responsible for scheduling, administration of 40K+ jobs and 1000+ servers.
• Creation and scheduling of jobs, job streams and work stations as per the request of the application team.
• Providing 24/7 support for the users.
• Working on project and infrastructure technical change request through s

• Arrange and manage appointments for every technician in the schedule.
• Exhibit patience during interactions with customers, maintaining a courteous and professional demeanor.
• Offer details regarding our products and services.
• Maintain and revise customer records as necessary following customer interactions.
• Oversee and support all administrative duties in the office and ensure that the of

Client: Wire and Plastic Products (WPP), London, UK
• Ensured that the goals of the Incident Management process are achieved by restoring normal service as soon as possible based on customer perspective within defined SLA; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support; Closing incidents after verification from u