Gavin Lai Ho

Built competency frameworks and career development plans for 224 employees globally, and created a digital learning framework integrating four platforms. Designed and launched a skills programme for 45 regional managers and ran the group's annual performance review process.

Designed a global Employee Experience HR framework with an 85% integration rate, and rolled out an updated Employee Value Proposition to 20,000 employees in 19 countries, lifting engagement scores by 19%. Led multi-country skills and inclusion programmes and improved Oracle HCM and piloted ServiceNow.

Worked with the executive committee to turn strategy into cascaded objectives for 170 employees, coached 40 line managers, and built a succession pipeline with a 2:1 bench strength ratio. Created development tracks for high-potential employees and introduced Coursera for self-directed learning.

Contributed to global talent solutions, supporting talent management and performance initiatives across multiple countries.

Led the Group's Talent Centre of Excellence, building an integrated talent and performance framework used across 21 countries. Managed succession planning for top 300 C-suite roles, presented talent reviews to executive committees, and rolled out Clifton Strengths assessment.

Managed global learning solutions, overseeing training programmes and ensuring high learner satisfaction across multiple regions.

Helped launch the MTN Academy, setting up three regional learning centres, and managed a portfolio of 30+ training programmes. Delivered training on leadership, change management, team building, and culture across 21 operating companies.

Executive short course completed at Gordon Institute of Business Science.

Executive short course completed at IMD Business School.

Post Graduate Diploma in Management Practice, specialising in Innovative Leadership and Business Acumen, admitted via Recognition of Prior Learning.