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Gautam Ranjan

@gautamranjan

IT Customer Service Analyst at Accenture supporting SAP production systems, handling monitoring, SOX reporting, and 24×7 operations.

At Accenture, I support SAP production environments through daily monitoring, troubleshooting, and performance tuning. I also manage SAP client open/close activities and SOX compliance reporting.

Previously, as an Infrastructure Service Analyst III at DXC Technology, I performed SAP system health checks, investigated system issues, and handled transports and RFC connections. I hold SAP certifications in SAP BTP Administration, SAP Generative AI Development, and SAP HANA Data Administration.

Experience

Work history, roles, and key accomplishments

AC

Current

IT Customer Service Analyst

Current

Nov 2025 - Present (10 months)

Performs daily monitoring, troubleshooting, and performance tuning of SAP systems to ensure production stability. Manages SAP client activities, SOX compliance reporting, certificate renewals, and provides 24x7 production support.

SAP Troubleshooting Performance Optimization SOX Compliance Monitoring Incident Management SLA Management ServiceNow Root Cause Analysis Documentation 24x7 Support Services

DT

Infrastructure Service Analyst III

Aug 2022 - Nov 2025 (3 years 3 months)

Performed daily SAP system health checks, kernel and support package upgrades, and applied profile/instance parameter changes. Administered STMS, analyzed ABAP short dumps, and provided round-the-clock production support.

SAP System Administration Kernel Upgrades STMS ABAP Root Cause Analysis Batch Job Monitoring ServiceNow Focused Run 24x7 Support Services

Education

Degrees, certifications, and relevant coursework

KC

Kristu Jayanti College

Bachelor of Computer Applications, Computer Applications

2019 - 2022

Bachelor of Computer Applications degree from Kristu Jayanti College, Bangalore, completed in July 2022.

SA

SAP

SAP Certified - SAP BTP Administrator, SAP BTP Administration

SAP Certified - SAP BTP Administrator certification from SAP.

SA

SAP

SAP Certified - SAP Generative AI Developer, SAP Generative AI Development

SAP Certified - SAP Generative AI Developer certification from SAP.

SA

SAP

SAP Certified - Data Administrator - SAP HANA, SAP HANA Data Administration

SAP Certified - Data Administrator - SAP HANA certification from SAP.

Tech stack

Software and tools used professionally

Linux

Windows

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

175k+ INR

Job categories

IT Support Analyst SAP Administrator Infrastructure Support Analyst

Skills

SAP Administration 24x7 Production Support Incident Management Troubleshooting Root Cause Analysis SAP Monitoring SLA Management Escalation Management SOX Reporting Client Open Close (ABAP)SAP Kernel Upgrades SAP Support Packs SAP System Health Checks SAP Background Job Monitoring ABAP Short Dumps Verification

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