I've supported SAP BASIS operations for Premier Energies through Cloudrick Software Solutions, managing ECC and S/4HANA landscapes, user administration, authorizations, client activities, transports, and system monitoring.
I perform kernel and support-package upgrades using SPAM/SAINT, execute homogeneous system copies and client copies, administer STMS, and schedule database backups. I also manage HANA users, roles, system registration, and RFC destinations while supporting periodic refresh cycles.
Previously at Accenture, I resolved incidents across SAP ECC and Net Weaver systems, monitored work processes and system locks, maintained background jobs, and analyzed ABAP dumps and system logs for performance troubleshooting.
I'm experienced in rotational 24/7 production support, SLA-driven ticket resolution, weekly and monthly status reporting, and Linux/Unix and cloud-connected SAP environments.
