Gaurao Rewatkar
@gauraorewatkar
Detail-oriented technical support analyst specializing in banking IT operations.
IndiaWhat I'm looking for
I am a detail-oriented Application & Technical Support Analyst with hands-on experience supporting business-critical banking applications, IT asset management, and technical support operations. I focus on incident management, ITIL processes, compliance, and end-user support to maintain high availability and security.
At HCL Technologies I resolved device issues, administered SCCM for software deployment and patching, and managed employee lifecycle access in line with security and audit standards. I also served as the primary contact for user incidents and coordinated cross-team troubleshooting for production issues.
Previously at Morgan Stanley I managed the IT asset lifecycle, ensured 100% audit and licensing compliance, assisted in patch management, and produced reports on asset utilization and incident trends. I document SOPs and knowledge base material to improve operational reliability.
Experience
Work history, roles, and key accomplishments
HTApplication & Technical Support Analyst
HCL Technologies
Jan 2023 - Jul 2025 (2 years 6 months)
Provided L1/L2 support for banking applications and endpoints, resolving device slowness, CCM cache corruption, Blue Screen errors, and administering SCCM for deployments and patching while maintaining SLA compliance.
IT Asset Management Analyst
Managed full IT asset lifecycle for laptops, desktops, and software licenses, implemented inventory systems to achieve 100% audit and licensing compliance, and produced utilization and compliance reports for management.
Education
Degrees, certifications, and relevant coursework
Priyadarshini College of Engineering, Nagpur
Bachelor’s Degree, Mechanical Engineering
2019 - 2022
Completed a Bachelor’s degree in Mechanical Engineering with coursework and projects relevant to engineering fundamentals and applied mechanics.
Acharya Shrimannarayan Polytechnic, Wardha
Diploma, Mechanical Engineering
2016 - 2019
Completed a Diploma in Mechanical Engineering covering technical subjects and practical training in mechanical systems and manufacturing processes.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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