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Garreth Mocke

@garrethmocke

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I lead operations, retail systems, construction projects, and multi-country database management.

South Africa

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What I'm looking for

I'm open to relocating anywhere and looking for opportunities where I can lead operations, projects, technical systems, teams, and multi-site implementation work.

I lead full business and project operations at G8 Construction & Maintenance, from quoting and procurement through contractor coordination, quality inspections, and final handover.

Previously at Puma Energy, I owned convenience retail systems and databases for franchises across 12 East Region countries, supporting reporting, income collection, system deployments, pilots, and retail staff training.

I've managed technical support, installations, POS implementations, client accounts, IT infrastructure, and software and hardware training across retail, hospitality, and African lodge operations.

My work combines commercial control, stakeholder management, SQL database support, systems administration, compliance, and team leadership to improve operational efficiency across multi-site environments.

Experience

Work history, roles, and key accomplishments

Current

Director & Operator

Current

G8 Construction & Maintenance

Mar 2023 - Present (3 years 6 months)

Managed full project lifecycle including quoting, procurement, contractor coordination, execution, and handover. Ensured compliance with South African building regulations and occupational health and safety standards.

Project Management Budgeting Financial Control Supplier Negotiation Contract Administration Quality inspection Compliance Team Leadership

Regional Database Manager – Convenience Retail

Puma Energy

May 2021 - Mar 2023 (1 year 10 months)

Managed Convenience Retail systems and databases for all Puma franchises across 12 countries in the East Region. Ensured accurate retail reporting and income collection, and coordinated with international support teams for troubleshooting and system enhancements.

Database Management Retail Systems Data Analysis Troubleshooting System Deployment Training Policy Development Stakeholder Management

Technical Operations Manager

Platinum Point Of

Mar 2019 - May 2021 (2 years 2 months)

Managed technical support and installation teams for numerous franchises in the retail and hospitality sector. Provided training on POS software and hardware, and maintained quality control through technical operations standards.

Technical Support Team Management POS systems Training Quality Control Customer Relationship Management Vendor Management IT Infrastructure

Account, Support and Project Manager

InfoPOS Software

Feb 2017 - Mar 2019 (2 years 1 month)

Provided IT and IS technical support to regional and international clients, and managed client relationships. Worked with developers on fault finding and bug reporting, and handled project and account management.

IT Support Technical Support Customer Relationship Management Project Management Account Management Software Testing Bug Reporting

Application Support Specialist - Systems Administrator

AndBeyond

Dec 2012 - Jun 2016 (3 years 6 months)

Provided IT, IS, and POS technical support to users across Africa, including 42 lodges and retail shops. Performed SQL data extractions, backups, and queries for troubleshooting and reporting, and maintained systems.

IT Support POS systems SQL Database Administration System Administration Troubleshooting Training Technical Documentation

Point of Sale Technician

GAAP Point of Sale

Apr 2010 - Nov 2012 (2 years 7 months)

Performed full hardware and software onsite installations and support for POS systems. Built, staged, tested, and implemented client databases, and provided training to clients and staff.

POS systems Hardware installation Software Installation Database Implementation Training Troubleshooting Technical Support Documentation

Point of Sale Technician

Micros South Africa

Mar 2008 - Mar 2010 (2 years)

Performed full hardware and software onsite installations and support for POS systems. Built, staged, tested, and implemented client databases, and provided training to clients and staff.

POS systems Hardware installation Software Installation Database Implementation Training Troubleshooting Technical Support Documentation

Restaurant & Bar Manager

Cool Runnings

Feb 2005 - Feb 2008 (3 years)

Managed restaurant and bar operations including staff scheduling, inventory, and cash management. Oversaw cleanliness, resolved customer complaints, and ran promotions and events.

Staff Management Scheduling Inventory Management Cash Management Customer Service Event Management POS systems Risk Management