Ganiyat Odunayo
@ganiyatodunayo
Customer support specialist with technical background in computer science.
NigeriaWhat I'm looking for
I am a customer support specialist with a BSc in Computer Science, Mathematics and Statistics and hands-on experience in multi-channel support, CRM reporting, and database administration. I have delivered high-quality customer service at gaming and interactive firms, compiled detailed CRM reports using Salesforce and Zendesk, and resolved technical and non-technical inquiries while collaborating across departments.
I have practical experience maintaining government immunization databases, developing an Android app with a MySQL backend to support NGOs, and monitoring field immunization efforts for WHO. I bring strong Microsoft Office skills, programming knowledge (Java, C, .NET), and a focus on process improvement and data security.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
N1 Interactive Africa
Jan 2025 - Present (1 year)
Provide multi-channel customer support, compiling detailed interaction reports in CRM and collaborating with teams to resolve technical and non-technical issues within SLAs.
Customer Support Specialist
SV Gaming (BetKing Nigeria)
Jan 2022 - Dec 2024 (2 years 11 months)
Handled high-volume multi-channel customer inquiries (email, WhatsApp, social, chat, phone), resolved issues to maintain satisfaction, and proposed process improvements to enhance service.
Database Administrator
Oyo State Government
Nov 2017 - Oct 2018 (11 months)
Maintained and secured local immunization databases and computer systems, prepared compiled immunization spreadsheets by ward and submitted reports to the WHO.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
National Youth Service, Community Service
2017 - 2018
Activities and societies: Served in Lagelu, Ibadan; worked on immunization database management and data reporting to WHO.
Completed National Youth Service (NYSC) in Oyo State, participating in community and professional service activities.
CBChrist University, Bangalore
Bachelor of Science, Computer Science, Mathematics and Statistics
2017 - 2017
Grade: Upper Credit
Activities and societies: Developed an Android application to help NGOs track homeless children; backend implemented with MySQL.
Completed a Bachelor of Science in Computer Science, Mathematics and Statistics with upper credit level at Christ University, Bangalore.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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