At Wipro, I manage multi-channel user and client communications, own complex ticket resolution, and deliver Tier-2 technical support across global teams using Cisco Systems and Microsoft Teams.
I've maintained 100% compliance with client guidelines, legal standards, and QA frameworks while meeting KPIs for response times, QA scores, and resolution velocity. I also partner with operations, product, and safety teams to identify recurring platform issues and improve processes.
At Tech Mahindra's Information Security Group, I resolved high-priority account access and security issues, tracked escalations in Salesforce CRM, and supported business continuity, disaster recovery, and live resilience simulations. I extracted and cleansed critical data to identify vulnerabilities, optimize operational resilience, and report remediation progress to stakeholders.
Earlier, I built Capillary automation scripts for GSK invoice processing and created precise GIS mapping data using the ATLAS platform for navigation and point-of-interest projects.
