gandi sairahul
@gandisairahul
I coordinate orders, customer service, production support, and logistics-focused operations across cross-functional teams.
CanadaWhat I'm looking for
I'm building supply chain and operations experience through order management, customer support, production coordination, and process improvement.
At NTT BPO supporting Rogers, I manage customer accounts and service orders, coordinate activations, troubleshoot service issues, and work with internal teams to support retention and service delivery.
Previously at Genpact and a US IT recruiting firm, I maintained CRM records, coordinated client communication and follow-ups, resolved account issues, and supported SLA, KPI, and process-improvement goals.
My operations foundation includes engineering workflow and quality documentation at Cyient and production, inspection, material tracking, and schedule support at TVS Sundaram Fasteners. I hold Canadian postgraduate certificates in Supply Chain Management and Process Quality Engineering, along with a Mechanical Engineering degree.
Experience
Work history, roles, and key accomplishments
Technical Sales Specialist
NTT BPO
Mar 2026 - Present (6 months)
Consult customers to recommend wireless internet, home phone, and home security solutions. Manage customer accounts and service orders using CRM systems, coordinate service activations, and troubleshoot technical issues.
Managed customer inquiries related to orders, billing, payments, and service requests. Maintained accurate CRM records and resolved account issues while meeting SLA and KPI targets.
Sales Support Representative
US IT Recruiting Firm
Sep 2022 - Feb 2023 (5 months)
Supported presales coordination and client communication. Maintained CRM records and sales documentation, and coordinated follow-ups and sales workflows.
Coordinated engineering documentation and workflows. Tracked project status and delivery timelines, and maintained quality documentation.
CNC Machine Operator
TVS Sundaram Fasteners
Feb 2021 - Jul 2021 (5 months)
Supported production and quality operations. Maintained production and inspection records, and worked with planning and quality teams to meet schedules.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Post-Graduate Certificate, Process Quality Engineering
Post-Graduate Certificate in Process Quality Engineering from Conestoga College.
Conestoga College
Post-Graduate Certificate, Supply Chain Management
Post-Graduate Certificate in Supply Chain Management from Conestoga College.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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