Gagandeep Singh

As a Business Analyst, I increased operational efficiency by 20% through process analysis and automation using Microsoft Power BI and SQL. I directed a cross-functional team to establish strategic partnerships and developed a survey-based feedback system that improved student retention and satisfaction by 15%. My role involved conducting gap analyses and creating technical documentation to align p

In my role as Assistant Manager for Client Relations, I drove customer retention by developing data-driven strategies with Salesforce and Power BI, achieving a 20% revenue increase. I improved client satisfaction to 78% and maintained a churn rate below 20% through structured feedback analysis and operational efficiency improvements.

Activities and societies: Performed cost-benefit analysis of sustainability initiatives, documenting $30,000 annual savings and 10,000 metric tonnes of greenhouse gas reduction over a decade. Created a renewable energy transition roadmap with measurable targets for 100% renewable energy adoption by 2026.

Analyzed company-wide carbon emissions, identifying key contributors: 54% from ingredient production and 14% from transportation, supporting strategic sustainability initiatives. Conducted stakeholder analysis and requirements gathering, achieving 50% reduction in cow-related emissions through process improvements.