Gabriel Palomares

I’m a bilingual operations and public administration professional with experience leading railway station operations, customer service environments, administrative control, stakeholder coordination, and multidisciplinary teams.

As Station Manager at Tren Maya – Chichén Itzá Station, I led daily operations spanning passenger service, ticketing support, executive reporting, incident updates, and institutional communications for senior leadership. I supervised a direct team of 17 and coordinated outsourced personnel across maintenance, cleaning, and support services.

I coordinated internal and external stakeholders—including contractors, tourism actors, local businesses, and public-sector entities—while managing operational continuity and risk. I also promoted commercial activation and occupancy of 28 commercial units and designed local outreach initiatives to strengthen passenger awareness and community connection.

Earlier, as a Customer Service Representative / Floor Support with Enterprise Line Teleperformance México, I supported insurance replacement car processes across English-speaking markets using ERAC and Teleperformance platforms. I’m currently seeking a leadership opportunity where operational execution, institutional communication, and team management deliver measurable organizational results.