Gabriel Mendez Colman

Provided customer support to exam candidates, answering queries on exams and web accounts. Booked test appointments for UCAT candidates and for health, safety and environment tests for operatives.

Resolved queries at first contact and transferred calls to the correct government department. Booked, rescheduled and cancelled MOT and driving test appointments and took payments by phone for DVA Northern Ireland.

Explained bills, took payments and agreed support options based on customers' financial or personal circumstances. Handled bereavement calls with care and worked to reduce repeat calls within 7 days.

Delivered customer service and sales of clothing, met daily targets and kept the store organised.

Responded to customer queries and complaints, completed cases within time frames and met targets. Transferred funds between accounts accurately and followed bank security policies.

Worked as a warehouse operative, trained new staff and reported issues to management.

Worked as a fitness coach, trained new staff and reported issues to management.

Sold by phone in a fast-paced environment, processed sales and met daily and team revenue targets while following client compliance rules.

Increased sales in the necklaces and gifts department by 50%; ran till, opening/closing cash-up, sales tracking and social media.

Worked as a warehouse operative, trained new staff and reported issues to management.

Completed an HNC Level 4 in Music Technology, covering technical and practical aspects of music production and sound engineering.

Earned a Certificate in General English, improving language proficiency for professional communication.

Completed secondary education with a focus on Business Studies.