Leticia María José Lledó Burguez
@leticiamarajoslledbu
Proactive customer service and technical support professional.
What I'm looking for
I am a friendly and proactive individual with a strong ability to learn quickly and adapt to new environments. My organizational skills and responsibility drive me to seek a dynamic work environment where I can develop myself and achieve both personal and professional goals.
Currently, I work at Compusaver S.A. as a Customer Service and Technical Support representative, where I provide customer support in English through chat and phone calls. My role involves scheduling and following up on technical visits, monitoring site alarms, and updating company web portals. I pride myself on my assertive communication skills and my calm demeanor, which allows me to deliver excellent customer service consistently.
Previously, I served as a Sales Advisor at Epem Beauty Esthetic, where I managed sales of beauty insurances and provided personalized assistance to clients. My experience also includes an administrative internship at Star Soft, where I was responsible for organizing documents and managing virtual spreadsheets. I am committed to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service and Technical Support
Compusaver S.A.
Mar 2023 - Present (2 years 2 months)
Providing customer support in English via chat and phone, scheduling technical visits, monitoring site alarms, and updating company web portals. Demonstrated excellent communication skills and a proactive approach to customer service.
Sales Advisor
CONTACTO Epem Beauty Esthetic
Mar 2021 - Jan 2022 (10 months)
Responsible for selling beauty insurances over the phone, managing virtual spreadsheets, and providing personalized assistance to clients during contract signing.
Administrative Intern
Star Soft
Jan 2018 - Feb 2018 (1 month)
Managed the administration and distribution of uniforms, organized documents and invoices, and handled virtual spreadsheets.
Education
Degrees, certifications, and relevant coursework
National School of Commerce No. 3 “República del Perú”
Technical Bachelor of Science, Accounting
2020 - 2023
Completed a Technical Bachelor of Science in Accounting, gaining knowledge in financial principles, accounting practices, and business management.
Eva Noguera, Esthetic Center
Certification in Professional Makeup, Cosmetology
2020 - 2020
Trained as a professional makeup artist, learning various makeup techniques and beauty applications.
O'hara Gastronomic Institute
Diploma in Bakery and Pastries, Culinary Arts
2016 - 2017
Studied bakery and pastries, focusing on various baking techniques and pastry arts.
Availability
Location
Authorized to work in
Job categories
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