At Banyan Treatment Center, I coordinate admissions for people seeking substance use disorder and mental health treatment. I conduct initial telephone screenings and work with clinical and medical teams to support timely placement at the appropriate level of care.
I verify insurance and benefits using multiple platforms, including vtx and open bots, and coordinate high-volume inquiries while handling clinical information with care. I also help streamline admission workflows and support community care across departments.
Previously, as Lead Behavioral Health Technician at Gateway Recovery Center, I provided crisis intervention, facilitated family support groups, and maintained client progress documentation. I also supported relapse prevention and medication distribution.
