Open to opportunities

Gabriel González

@gabrielgonzlez

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Data analyst focused on enhancing user experience and satisfaction.

Venezuela

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills to enhance user experiences and drive business success.

As a dedicated professional analyst, I specialize in catalog management, e-commerce, and data analysis. My experience at BI WORLDWIDE has honed my skills in managing product catalogs and collaborating with international suppliers to ensure accurate and timely updates. I am passionate about improving user experience and satisfaction through data-driven insights.

Throughout my career, I have developed a strong proficiency in tools such as Excel, Salesforce, and web scraping technologies. My commitment to continuous learning is reflected in my certifications, including courses in English for Customer Service and data analysis fundamentals. I thrive in environments where I can leverage my analytical skills to drive business improvements and enhance customer interactions.

Experience

Work history, roles, and key accomplishments

Analista de Catálogo

BI WORLDWIDE

Sep 2022 - Jan 2025 (2 years 4 months)

Responsable de la gestión y actualización de catálogos de productos en colaboración con proveedores internacionales. Realización de auditorías en catálogos y creación de reportes diarios sobre cargas y avances. Utilización de herramientas de análisis de datos para mejorar la experiencia del usuario.

VBA Salesforce Bitrix24 Scrum Microsoft Forms

Customer Support Specialist

BI WORLDWIDE

Sep 2022 - Sep 2022 (0 months)

Atención a consultas de clientes, seguimiento de estados y devoluciones de productos. Proporcionar soporte y resolver problemas de los usuarios para mejorar su satisfacción.

Microsoft Office

Analista de Archivo RRHH

Consorcio Credicard CA

Jan 2022 - Mar 2022 (2 months)

Clasificación y gestión de información en el archivo de Talento Humano. Apoyo en la recepción y entrega de documentos y certificados relacionados con el área de recursos humanos.

Oficinista Integral Financiero

CIDEI 2020 - INCES

Jan 2020 - Jan 2022 (2 years)

Asistencia al área de talento humano, gestión de documentos y certificados, y control mensual de aprendices. Realización de tareas administrativas y apoyo en la gestión de recursos humanos.

Education

Degrees, certifications, and relevant coursework

U.E.P Cultura Catia

Bachiller, General Education

2018 - 2020

Activities and societies: Excel, Microsoft Office, report creation, customer service, and data analysis.

Education Media General (Bachiller) with a focus on developing skills in technology, social networks, and customer service. Emphasized on improving user experience and satisfaction.